As you may be aware, Australia is currently experiencing an unprecedented shortage of veterinarians which has increased pressure on veterinary clinics across the country. To continue providing our exceptional care and high standard of service to you and your pets as a result of this shortage, it has been necessary for us to review our current structure and implement the following changes to ensure the health and wellbeing of our team of veterinarians and support staff.

Saturday Trading

-          Saturday trading hours will be extended to 5pm commencing Saturday 8th May 2021.

-          All Saturday consults will occur at the Eureka Veterinary Hospital, 121 Creswick Road, Ballarat.

-          BVP clinics at Sturt Street, Wendouree and Lucas will only operate between 8am and 6pm Monday to Friday.

 

After-hours Emergency Care

-          Operates until midnight, 7 days a week.

-          If you require emergency assistance after midnight, your call will be transferred to an Emergency Veterinary Hospital in Melbourne who will be able to provide you with emergency support and advice.

The Ballarat & Eureka Veterinary Group will continue to deliver our professional and personalised care to you and your pets and sincerely thank all our valued clients for your ongoing support and patience while we navigate through this challenging time.  

  As valued clients, we need to inform you of the changes that are being made to our after-hours service.

Over the last 3 years, a number of local veterinary practices have made the decision not to offer their clients an after-hours service. This has resulted in a substantial increase in demand for our vets after close of business.

As many of you may have seen in recent ABC and Win News, there is a national veterinary shortage of which we are not immune to. Staff at our veterinary clinics are working hard to service clients, however this increase in demand placed on us by other clinics and the shortage of vets is leading to increased pressure, both physically and emotionally.

As a result of these pressures on our staff, we have had to make some changes to the way we do things and especially with our after-hours service. These decisions have been made in the best interest of our vets, whilst still providing an after-hours service to our clients.

Our veterinary clinics will continue to provide an after-hours service to clients registered to the Ballarat Veterinary Practice and Eureka Veterinary Clinics between the hours of 6pm - midnight on weekdays and 8am - midnight on weekends.

After midnight, we have made arrangements with an emergency clinic in Melbourne (Advanced Vetcare 03 9092 0400) that can take calls and help if you have an emergency with your pet.

We hope you understand these changes are necessary so we can continue to provide you and your pets the compassionate personalised veterinary care you are used to now and into the future.

To contact the afterhours vet with an emergency, please ring the clinic on 5331 1533